Copley Finance is an independent Mortgage Brokerage. We would point out that we act solely on behalf of our client (s) with their interest in mind. We appreciate that your mortgage is likely to be the largest financial transaction you will ever undertake.

Our aim, through re-mortgaging and mortgage acceleration is to identify significant savings with the prospect of redeeming your mortgage earlier. In addition we will look to provide adequate protection for you and your family. We are committed to providing a high standard of service and customer choice.

In doing so we adhere to the Mortgage Code Register of Intermediaries and have appropriate PI cover. For your information our number is 5390015

The Mortgage Code came into effect for intermediaries on 30 April 1998 and is a voluntary Code to which our company subscribes. The Code sets minimum standards of good lending and advisory practice. To find out more see 'You and Your Mortgage' at www.mortgagecode.org.uk

We will review the market place to identify the most suitable mortgage product for you. Under the terms of the Code are three levels of service available. These are:

a) Full advice and recommendation

b) Information on different types of mortgage products available to allow you to make a choice

c) Information on a single product only, where no advice is given.

We offer a full advice and recommendation service in all cases in order that we can make an informed decision with you about the choice of your new mortgage: henceforth we arrange mortgages from the market as a whole.

We will also provide you with information relevant to your mortgage needs, covering such items as an explanation of the repayment methods and the implications of taking our mortgage. A full list of information can be found in Section 3.2 of the Mortgage Code.

We will provide an explanation of the main relevant methods available (for example capital and interest or interest only) but if you select a repayment option which includes products that is regulated under the Financial Services Authority, we will put you in touch with a suitable Financial Adviser.

During our initial meeting, we will be completing a detailed mortgage questionnaire to enable appropriate advice to be given on your mortgage and other related insurance products.

Once we have made our recommendations to you, we will confirm our advice in writing. You should keep this as it will be an important record of our discussions. Details of the loan will also be confirmed in your lender's formal offer.

My firm may receive fees from lenders with whom we place mortgages. Where this occurs we will tell you the amount.

Some of the lenders we recommend will pay Lorraine Copley Mortgage Brokers a fee in recognition of the work we do on their behalf. We will advise you in writing of all fees payable to the company of £250 and above. If the fee is less than £250 - we will advise in writing that a fee has been paid to the company.

In addition to the above fees we receive, our company policy is to charge you a fee after completion of the mortgage. This payment is for the time researching the market plus the administration involved and submitting the application to the appropriate lender on your behalf and ensuring the transaction is completed to suit your requirement. The fee for carrying out this service is 1 - 3% of the loan - quote provided upon application.

We will treat all your personal information as private and confidential (even when you are no longer a customer) except where we are permitted by law or where the disclosure is made at your request or with your consent in relation to arranging your mortgage.

Data Protection Access

You should be made aware that you have a right of access under the Data Protection Act 1984 to your personal records held on our computer files.

The Mortgage Code Register of Intermediaries (MCRI) regulates the Mortgage Code to which we subscribe. As part of MCRI's duties we may be asked to provide them with access to our customer records in order tat they may carry out an audit of our activities. The MCRI's abilities to inspect customer records promotes best practice in our industry and ensures that you continue to receive the best possible service from us. If we disclose your personal information to the MCRI then it has agreed with us that it will only use it for the purpose of compliance with the Mortgage Code and not for any other reason. If you would not like us to disclose any of your personal information to MCRI then please write to us informing us of this within 21 days of our initial meeting date.

Our aim is to provide you with a first class professional and confidential service - should a complaint arise, in the first instance you should put your complaint to us in writing and send it to our office at the address below.

Once a complaint has been brought to my attention I will endeavour to contact you with immediate effect, but certainly within one week of receipt of a written complaint.

It is the aim of this company, as it is with regard to your mortgage, to ensure a smooth running process, where possible, and complaints will be treated with the same care and attention.

In the first instance I will look at your complaint and set to resolve any problems within 14 days of receipt of your original letter.

Thereafter should the complaint not be resolved to your satisfaction, we will assist you in resolving it by referring it to The Mortgage Code Arbitration Scheme whose address can be found in the Mortgage Code Booklet.

The Mortgage Code Arbitration Scheme
The Chartered Institute of Arbitrators
24 Angel Road
City Road
London EC1V 2RS

Office Address:
47 Rumbridge Street
Totton
Southampton
SO40 9DR